Desk Correspondent, abptakmaa, Kolkata, 17th June 2020 : Tata Motors has been comprehensively supporting the transport ecosystem to ensure all necessary supplies remain uninterrupted and seamless, nationwide. Closely working with truck drivers, small transporters, mid-size transport operators and fleet owners amidst the unprecedented times, Tata Motors identified the existing and emerging pain points in every link of the transport value chain and partnered it to address them in the most effective and efficient manner.
Partnering truck drivers and transporters:
· For frontline hero truck drivers transporting goods across the country, supplies of food, masks and sanitisers have been arranged at numerous ‘Saarthi Aaram Kendras’, across the entire Tata Motors operations network, and many other Indian Oil facilities located on the busiest national and state highways across the country. Several thousand truck drivers benefitted from the facilities and services offered.
· During the lockdown, a dedicated, 24×7 helpline 1800 209 7979 was set-up for truck drivers and transporters across the country. To speedily address the requests received, 900 emergency response teams were created and meticulously located in key transport hubs and corridors. These teams were manned by 4,000 trained and experienced technicians selected from Tata Motors extensive network of 1400 workshops nationwide and supported by 21 well-stocked warehouses with spare parts quickly accessible for fast turnaround of vehicles. Over 10,000 requests received for vehicle related assistance were promptly addressed to keep the wheels of supplies running.
· To provide requisite repairs and servicing support, workshops were made operational at the earliest possible with a new set of standard operating procedure (SOPs). These defined minimal interactions, maintaining prudent social distance, vehicle contact and sanitisation etc. while engaging with customers.
· Warranties of commercial vehicles expiring during the period of national lockdown have been extended. Similarly, timelines of Tata Suraksha annual maintenance contracts have also been extended for the benefit of customers. Publicity : Carpediem Communique.